Designing projects for success

We are continually searching for ways to encourage accessible, warm, and inviting conversations on projects using less jargon and supported by collecting customer stories and observations. We have also been taking some time to reflect on our projects over the last 20 years or so, focusing particularly on how projects…

Constant learning, improvement & maturity

Large organisations are complex organisms with different combinations of roles, teams, and departments and are often political in nature. People have personal needs, handle a range of jobs and functions, and have different backgrounds and educations. Organisations employ various approaches, skills, methodologies, measures, and reward structures in accomplishing their goals.…

Stories, observations & insights

Have you ever been on a project where you conducted user interviews and got some answers, but didn't know why you were asking specific questions, what the answers meant, or how they really related to a business? Have you felt like you were checking off questions, but not gaining any…

Routines on projects

As we continue to study project teams in business, we have been thinking about the following questions: Does a project team require defined roles to be successful? How can individual roles enhance team performance? To what extent do specific research approaches enlighten awareness of actual people and embed that awareness…

Make meaningful work

The good energies a team brings to a new project can quickly get derailed if people do not feel they have a clear understanding of why they’re working on something. Opinion wars escalate when there is no customer involvement that would let us better understand their needs both now…